Primebank
  • 23-Jun-2022 to Until Filled (CST)
  • Deposit Services
  • Le Mars, IA, USA
  • Full Time

Primebank offers a competitive compensation package for eligible, full-time employees including health, dental, vision, life, and disability insurance; as well as a 401(k) and profit sharing plan.


As part of the Operations Division, this role is responsible for bank-wide operational support of our front-line customer service staff. It is responsible for daily processing of transactions and maintenance of the core processing and ancillary systems. Additionally, this position oversees the production of deposit account documentation and provides staff support by understanding deposit account servicing requirements and digital banking systems.


Essential Duties and Responsibilities

  • Monitor all Shazam debit card and ATM activity
  • Process account maintenance
  • Work with Bank Secrecy Act compliance and other regulatory compliance and documentation procedures
  • Perform daily procedures to manage discrepancies for our Fraud, Red Flag and Identity Theft Programs
  • Monitor daily activity of all customer demographics, onboarding/changes of accounts, and products
  • Process wire transfers, debit card disputes, stop pays, and return items
  • Provide customer support for online account opening
  • Monitor electronic banking services
  • Provide a complete range of customer service for bank credit card operations

Qualifications

Education

  • High School Diploma or equivalent

Knowledge and Experience

  • Experience in banking, accounting, or bank operations is preferred

Skills and Abilities

  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Excellent ability to prioritize and execute multiple tasks simultaneously
  • Proficient with Microsoft Office software
  • Works well with a team and independently
Primebank
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